Swindon CCG welcomes all suggestions and feedback regarding the healthcare services it commissions, and will always work to resolve any issues patients may experience when using a service. 

The Patient Advice and Complaints Team is a confidential support service that can listen to and investigate patient concerns. The Policy for Handling NHS Complaints can be found here.

Additionally, the team can signpost patients, as well as members of their family, to other sources of help, such as the Parliamentary and Health Service Ombudsman. 

Patients can contact the Patient Advice and Complaints Team using any of the details listed below. 



Patient Advice and Complaints Team, Priory Road Medical Centre, Priory Road, Park South, Swindon, SN3 2EZ



0300 200 8844



This email address is being protected from spambots. You need JavaScript enabled to view it. 


Other ways to raise a concern

NHS England: For concerns and complaints regarding GPs, dentists, pharmacies and opticians. 


Healthwatch Swindon: For concerns and complaints about the way in which a previous issue has been handled or investigated. 


Parliamentary and Health Service Ombudsman: For concerns and complaints that remain unresolved, despite another separate investigation having already taken place.