The NHS Prescription Ordering Direct (POD) service is the easy way to order your repeat prescription over the telephone. 

Just call 01793 683755 from any mobile or landline to speak to a trained prescription clerk who can discuss your needs and arrange your medication.

If you call before midday but are unable to get through, just leave a message and one of our team will call you back before the end of the day, 


Important Information

The Prescription Ordering Direct phone line is open between 9am and 5pm on weekdays to patients registered at the below surgeries: 

Abbey Meads

Ashington House



Eldene Health Centre (a branch of Victoria Cross Surgery)

Eldene Surgery

Great Western

Hawthorn Surgery 

Hermitage (a branch surgery of Westrop)





Park Lane 


Priory Road

Sparcells Surgery 

Taw Hill

Victoria Cross


Further surgeries will offer this service in due course and times will be extended so keep checking here for updates.  

Why use this new service?

Ordering your repeat prescription will be a quick and simple telephone call. You will be speaking to a dedicated person who will have time to answer any repeat prescription queries. We will ask you how you are getting on with your medication and are able to alert you if a medical review is needed.

Who will you be talking to?

The POD will be staffed by dedicated, experienced and fully trained prescribing clerks and clinical members of the Medicines Optimisation team at the NHS Swindon Clinical Commissioning Group. They will have access to all repeat prescription records and immediate access to your GP practice should the need arise. This is all private and confidential and your personal information is secure.

Why are we offering this new service?

Our aim is to ensure that patients are receiving the correct quantity of medication that they need in a timely manner to reduce the amount of prescription waste in our area. We will ask you how you are getting on with your medication and are able to alert you if a medical review is needed.

Unused prescription medicines cost the NHS over £3 million every year in Swindon & Shrivenham alone.

Already use a pharmacy to order your repeat medication?

No problem, you can use the same pharmacy. Your existing agreement with the pharmacy may need to be amended if they currently order prescriptions on your behalf but this can be organised for you by the POD.

If you have a current arrangement with a pharmacy to deliver your prescription then this will still continue.

Once you have made the telephone call your prescription will be authorised by your usual GP in accordance with their normal time frames and will then be available at your nominated pharmacy 48 hours later.